Customer Satisfaction and Refund Policy

At Janak KTP, we prioritize your satisfaction. If you are not pleased with our services, we will address your concerns promptly. Specifically, we offer refunds for genuine issues, provided they are substantiated after a thorough investigation. Therefore, please review the fine print of each deal for detailed information about the services or products you are purchasing.

Cancellation Policy:

To cancel a project, please contact us via the “Contact Us” link on our website. Furthermore, if you request a cancellation within five business days before the end of the current service period, we will process it as a cancellation for the next service period.

Refund Policy:

We strive to deliver design concepts that meet your expectations. However, if you are not completely satisfied with our products, we will offer a refund under the following conditions:

• Firstly, a refund/cancellation fee of 5% of the invoice amount, along with reverse pick-up charges, will be the buyer’s responsibility.
• Secondly, we will process refunds to the original credit card used at the time of purchase. Alternatively, if you used a payment gateway, we will refund the amount to the same account.

Partial Payment Option:

We offer a partial payment option for customers who choose Cash on Delivery (COD). In this case, you should pay the remaining balance upon receipt of the parcel. If you refuse to accept the order from the logistic partner, we will deduct the shipping charges (both forward and reverse) from the partial payment. This option aims to simplify payment processing for you.

For any questions or additional assistance, please contact us through the “Contact Us” link on our website.