Shipping Policy – Janak®

Kansa, Brass (Pital) & Copper Utensils (A Brand by Laxm Global Trade Private Limited)

Last Updated: April 2026

This Shipping Policy outlines how Janak® dispatches and delivers pure Kansa (Bronze), Brass (Pital), and Copper utensils across India. Every order placed on https://janakktp.in is handled with care, quality-checked, and securely packaged before dispatch.

1. Order Processing Time

All orders are processed within 24–48 hours of payment confirmation
Processing days: Monday to Saturday
No dispatch on Sundays or public holidays
Every product undergoes a quality check before packaging
Secure, multi-layer packaging is applied to prevent transit damage

2. Delivery Coverage & Timelines (India)

We currently ship across India via trusted courier partners.

Zone	Estimated Delivery
Metro Cities	3–5 business days
Tier 2 & Tier 3 Cities	5–8 business days
Remote & Rural Areas	7–12 business days (varies by courier availability)

Note: Delivery timelines are estimates and may vary due to courier delays, weather, or local disruptions.

3. International Shipping

International shipping is currently not available. We are actively working to expand our delivery network globally.

For bulk or wholesale international inquiries, please contact us at laxmglobal@gmail.com

4. Shipping Charges

Order Type	Shipping Charge
All India Orders	FREE
No hidden packaging or handling fees

5. Payment & Partial COD Policy

Janak® offers a Partial Cash on Delivery (Partial COD) option for eligible orders:

30% of the order value is paid online at the time of placing the order
Remaining 70% is paid in cash at the time of delivery
No additional COD handling charges apply
Partial COD availability may vary by location and order value

This model ensures order authenticity while keeping the purchase process flexible for our customers.

6. Order Tracking

Once your order is dispatched, tracking details will be shared via:

SMS
Email
WhatsApp

Track your order here: https://janakktp.in/track-order

7. Packaging Standards

All Janak® products — Kansa, Brass (Pital), and Copper utensils — are packed using:

Multi-layer protective wrapping
Shock-resistant cushioning materials
Tamper-proof, secure sealing

Our packaging is designed to ensure your product arrives in perfect condition, every time.

8. Damaged, Defective, or Wrong Product

Customer satisfaction is our highest priority.

If you receive a damaged, defective, or incorrect product:

Report the issue within 48 hours of delivery
Share a clear unboxing video + photographs of the product and packaging
Email us at laxmglobal@gmail.com with your order details

Our team will review and resolve your claim within 2 business days of receiving valid proof.

Claims without an unboxing video and images will not be eligible for replacement or refund.

9. Refund & Replacement Policy

For all approved claims:

Type	Timeline
Refund Initiation	Within 2–4 business days of approval
Refund Credit	Within 5–7 business days to original payment method
COD Refunds	Via bank transfer or UPI within 5–7 business days
Replacement Dispatch	After verification, subject to stock availability

Original shipping charges (if any) are non-refundable unless the error is on our part.

10. Order Cancellation Policy

Orders can be cancelled within 12 hours of placement
Once an order is dispatched, cancellation is not possible
For Partial COD orders, the advance amount will be refunded within 5–7 business days upon approved cancellation
Please review your order carefully before confirming purchase

11. Delivery Delays

While we strive for on-time delivery, delays may occasionally occur due to:

Courier partner disruptions
Adverse weather conditions
Natural calamities or logistical disruptions
Remote area delivery limitations

We proactively coordinate with our courier partners to minimize delays and keep you informed.

12. Customer Responsibilities

To ensure smooth and timely delivery, please:

Provide a complete and accurate shipping address
Keep your mobile number and email active for updates
Ensure someone is available to receive the delivery

Janak® is not responsible for delivery failures caused by incorrect or incomplete address details provided by the customer.

13. Grievance Officer

(As per E-Commerce Rules, 2020 & Consumer Protection Act, 2019)

If you are not satisfied with our resolution, you may escalate your concern to our Grievance Officer:

👤 Name: Vishal Panwar
📧 Email: laxmglobal@gmail.com
📞 Phone: +91-8619212448
🕐 Response Time: Within 48 business hours
🕐 Working Hours: Monday to Saturday, 10 AM – 6 PM IST

As per the Consumer Protection (E-Commerce) Rules, 2020, your grievance will be acknowledged within 48 hours and resolved within 1 month of receipt.

Janak® is committed to delivering the purity of traditional Indian craftsmanship — safely, reliably, and with pride.