Privacy Policy – Janak®
Kansa, Brass (Pital) & Copper Utensils (A Brand by Laxm Global Trade Private Limited)
Effective Date: April 2026 Last Updated: April 2026
1. Introduction
Janak® is a registered brand of Laxm Global Trade Private Limited, dedicated to bringing authentic, handcrafted Kansa (Bronze), Brass (Pital), and Copper utensils to homes across India and worldwide through our online store at https://janakktp.in.
We are committed to protecting the privacy, security, and personal data of every individual who visits, browses, or purchases from our platform. This Privacy Policy explains what information we collect, how we use it, how we protect it, and what rights you have over your data.
By accessing or using https://janakktp.in, you acknowledge that you have read, understood, and agreed to the terms of this Privacy Policy.
This policy is governed by the Information Technology Act, 2000, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and applicable provisions of the Consumer Protection (E-Commerce) Rules, 2020.
2. Information We Collect
We collect only the information necessary to provide you with a seamless and secure shopping experience for our Kansa utensils, Brass (Pital) utensils, and Copper utensils.
2.1 Personal Information
- Full name
- Shipping and billing address
- Email address
- Mobile number
- Payment details (processed securely via third-party payment gateways — we do not store card data)
2.2 Order & Transaction Information
- Products purchased
- Order value and history
- Delivery preferences
- Return and refund requests
2.3 Device & Technical Information
- IP address
- Browser type and version
- Device type (mobile/desktop)
- Pages visited and time spent on site
- Referring URLs
2.4 Voluntary Information
- Product reviews and ratings
- Customer support communications
- Survey or feedback responses
3. How We Use Your Information
The information collected is used strictly for the following purposes:
| Purpose | Details |
|---|---|
| Order Processing | To confirm, process, pack, and deliver your orders |
| Customer Support | To respond to queries, complaints, and return requests |
| Delivery Coordination | To share relevant details with our logistics partners |
| Payment Processing | To facilitate secure transactions via payment gateways |
| Marketing Communications | To send order updates, offers, and product launches (with opt-out option) |
| Analytics & Improvement | To understand user behavior and improve our website experience |
| Legal Compliance | To comply with applicable Indian laws and regulations |
We do not sell, rent, or trade your personal information to any third party for commercial purposes.
4. Data Protection & Security
Janak® implements industry-standard security measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction.
Our security practices include:
- 🔒 SSL Encryption — All data transmitted between your browser and our website is encrypted via Secure Socket Layer (SSL) technology
- 🔐 Secure Payment Processing — Payment data is handled exclusively by PCI-DSS compliant payment gateways
- 🛡️ Access Controls — Internal access to customer data is restricted to authorized personnel only
- 🔄 Regular Security Audits — Our platform and data practices are reviewed periodically for vulnerabilities
While we take all reasonable precautions, no method of transmission over the internet is 100% secure. We encourage users to keep their account credentials confidential.
5. Sharing of Information
We share your personal information only in the following limited circumstances:
5.1 Logistics & Courier Partners
To fulfill and deliver your orders, we share your name, address, and contact number with our courier partners:
- Delhivery
- Blue Dart
- India Post
- Shipglobal
- DHL Express
5.2 Payment Gateways
Payment information is processed by trusted, PCI-DSS compliant payment gateway providers. Janak® does not store or have access to your complete payment credentials.
5.3 Technology Partners
Our store is powered by Shopify Inc. — a globally trusted e-commerce platform. Shopify may process certain technical and transactional data as part of platform operations. Please refer to Shopify’s Privacy Policy for details.
5.4 Legal Compliance
We may disclose your information if required by law, court order, or government authority under applicable Indian legislation.
We do not share your data with advertisers, data brokers, or any unauthorized third parties.
6. Cookies Policy
Our website uses cookies to enhance your browsing experience and provide relevant content.
Types of Cookies We Use:
| Cookie Type | Purpose |
|---|---|
| Essential Cookies | Required for website functionality (cart, checkout, login) |
| Analytics Cookies | To understand traffic patterns and user behavior (Google Analytics) |
| Marketing Cookies | To show relevant ads and track campaign performance |
| Preference Cookies | To remember your language, currency, and browsing preferences |
You may disable cookies through your browser settings at any time. However, disabling essential cookies may affect website functionality.
7. Marketing Communications
With your consent, Janak® may send you:
- 📧 Email — Order confirmations, shipping updates, offers, and newsletters
- 📱 SMS — Order and delivery alerts
- 💬 WhatsApp — Order tracking and customer support messages
Opt-Out:
You may unsubscribe from marketing communications at any time by:
- Clicking the “Unsubscribe” link in any marketing email
- Replying “STOP” to any SMS
- Contacting us at laxmglobal@gmail.com
Transactional communications (order confirmations, shipping updates) cannot be opted out of as they are essential to your purchase.
8. Data Retention Policy
We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy:
| Data Type | Retention Period |
|---|---|
| Order & Transaction Data | 7 years (as per Indian accounting & tax laws) |
| Customer Account Data | Until account deletion is requested |
| Marketing Preferences | Until opt-out is requested |
| Device & Technical Data | 12 months |
| Support Communications | 2 years |
Upon expiry of the retention period, data is securely deleted or anonymized.
9. Your Rights
As a customer of Janak®, you have the following rights regarding your personal data:
- ✅ Right to Access — Request a copy of the personal data we hold about you
- ✅ Right to Correction — Request correction of inaccurate or incomplete data
- ✅ Right to Deletion — Request deletion of your personal data (subject to legal retention requirements)
- ✅ Right to Withdraw Consent — Withdraw consent for marketing communications at any time
- ✅ Right to Grievance Redressal — Raise a complaint with our Grievance Officer
To exercise any of these rights, contact us at laxmglobal@gmail.com with your registered email address and request details. We will respond within 30 days.
10. Third-Party Services Disclaimer
Our website may contain links to or integrations with third-party services including:
- Shopify (e-commerce platform)
- Payment Gateways (Razorpay, PayU, or similar)
- Google Analytics (website analytics)
- Courier Tracking Portals (Delhivery, DHL, etc.)
Janak® is not responsible for the privacy practices of these third-party services. We encourage you to review their respective privacy policies before sharing any personal information with them.
11. Children’s Privacy
Janak® does not knowingly collect, solicit, or process personal data from individuals under the age of 18 years.
Our products — Kansa utensils, Brass (Pital) utensils, and Copper utensils — are intended for purchase by adults only. If we become aware that personal data of a minor has been collected without parental consent, we will take immediate steps to delete such information.
If you believe a minor has submitted personal data on our platform, please contact us immediately at laxmglobal@gmail.com.
12. International Users
Janak® is headquartered in India and our website https://janakktp.in is operated from India. If you are accessing our store from outside India — including the UAE, USA, UK, or any other country — please be aware that:
- Your personal data will be transferred to and processed in India
- Indian data protection laws will govern the handling of your information
- By using our website, you consent to this transfer and processing
13. Policy Updates
Janak® reserves the right to update or modify this Privacy Policy at any time to reflect changes in our business practices, legal requirements, or platform updates.
- The “Last Updated” date at the top of this page will reflect the most recent revision
- For significant changes, we will notify registered customers via email
- Continued use of our website after any update constitutes acceptance of the revised policy
We recommend reviewing this page periodically to stay informed.
14. Grievance Officer & Contact Information
For any privacy-related concerns, data requests, or complaints, please contact our designated Grievance Officer:
In accordance with applicable Indian consumer protection and data protection laws.
- 👤 Name: Vishal Panwar
- 🏢 Organization: Laxm Global Trade Private Limited
- 📧 Email: laxmglobal@gmail.com
- 📞 Phone: +91-8619212448
- 🕐 Working Hours: Monday to Saturday, 10 AM – 6 PM IST
- ⏱️ Response Time: Within 48 business hours
Grievances will be acknowledged within 48 hours and resolved within 30 days of receipt, in accordance with applicable Indian law.
This Privacy Policy is effective as of April 2026 and applies to all users of https://janakktp.in — India’s trusted destination for authentic Kansa utensils, Brass (Pital) utensils, and Copper utensils online.